Position Title: Sr. Director of Operations
Work Location: Columbus, OH; Hybrid Flexibility
Employment/FLSA Status: Full-Time/Exempt
Reports To: CEO
Salary Range: $90,000 and bonus opportunity

About Besa
Besa is on a mission to transform the volunteer experience by bringing the community together in meaningful, impactful ways. Besa is an Albanian term that means “to keep the promise,” and more than a decade into its work, Besa is keeping its promise to Central Ohio. Since launching in 2012, our agency has rallied 81,000 volunteers, giving 210,000 hours through 13,600 service projects, and it has facilitated $97M in community impact. This mission extends beyond numbers; it’s about strengthening the very fabric of our community. By connecting individuals with opportunities to give back, Besa fosters a sense of unity, compassion, and shared responsibility. Through these collective efforts, we address immediate needs, build lasting relationships, and contribute to the overall well-being and resilience of our community.

About the Role
For over a decade, Besa has led the way in promoting volunteerism, building community capacity, and fostering human connections throughout Central Ohio. As we grow our reach both regionally and beyond, we are hiring a Senior Director of Operations who can transform our strategic plan into tangible, organization-wide actions. This leadership role will work in close collaboration with the CEO and the Executive Leadership Team (ELT), ensuring that all operational facets are aligned for transformative impact.

In recent years, Besa has experienced significant growth: we’ve doubled our budget, tripled our team size, and our community impact is swiftly approaching pre-pandemic levels. As our organization evolves, the complexity of our operational needs increases, particularly in areas of strategy execution, personnel development, and process optimization.

As our Senior Director of Operations, you will ensure that the organization runs effectively and efficiently. You will support and lead our team in their professional growth, assist in the evaluation of new business opportunities, and align with the ELT team to drive transformative impact across all areas of the agency.

Primary Responsibilities

  • Act as a trusted partner, keeping the CEO informed on the operational health of Besa (people, processes, strategies) and working together to solve problems and mediate solutions.
  • Translate ideas into strategic plans, ensuring the smooth functioning of the organization as it scales.
  • Innovate and update processes to enhance team alignment and strengthen our community impact.
  • Partner and lead the ELT team in assessing new opportunities and supporting the development and execution of strategies for these new initiatives.
  • Establish metrics and benchmarks that track organizational performance, identify trends, and use insights gained from data to optimize efficiency and effectiveness across all operational facets.
  • ​​Foster a dynamic organizational culture that empowers our team members to excel and grow.
  • Lead Human Resources, including recruitment, on-boarding, retention, and off-boarding.
  • Collaborate with the Diversity, Equity, Inclusion and Belonging (DEIB) committee to ensure diversity is foundational to our people, processes, and strategies.
  • Manage special projects as directed by the CEO, including the implementation of the EOS Traction model.
  • Undertake additional duties as assigned, contributing flexibly to the dynamic needs of the organization and furthering the overall mission of Besa.

Our Ideal Candidate

  • 5+ years of senior leadership and management experience in a growth-driven, community-based organization.
  • A proven integrator with robust experience in managing operational growth within a $2M-$5M nonprofit or social enterprise business.
  • Exceptionally skilled in strategy execution, capable of ensuring that every operational facet is synchronized with the organization’s overarching goals.
  • Experienced in evaluating new business opportunities and guiding strategic decision-making to maximize potential and alignment with organizational goals.
  • A staunch advocate for and background in team development, committed to investing in people and fostering an environment where staff can thrive.
  • Proficient in using tools & technology, including Monday, Google Drive, Microsoft Office, HRIS systems, and EOS Traction.
  • Committed to the mission of Besa and a strong desire to contribute to positive change in the world.
  • Must be fully vaccinated for COVID-19 and willing to adhere to CDC protocols.

Position Details
To succeed in this role, the individual must effectively perform each essential duty. The physical demands and work environment outlined below are representative of those encountered while fulfilling the essential functions of this position. Reasonable accommodations can be arranged for individuals with disabilities.

  • Regularly use a computer and engage with co-workers in both office and virtual environments.
  • Frequently stand or sit to complete work, with occasional lifting and movement of up to 40 pounds.
  • Reliable transportation is required due to occasional local travel.
  • Responsible for providing a phone and ensuring an adequate workspace for completing all work.

Why Besa
At Besa, our unwavering commitment to our mission is the heartbeat of our organization. We hold these core values close to our hearts, and we seek team members who share in this ethos:

  • Lead with Heart: We approach every situation with empathy, open hearts and open minds. We support our teammates internally as passionately as we support others externally. We empower each other to do good work and enthusiastically roll up our sleeves to dive in at any level needed.
  • Be Fearless: We think forward. We welcome ideas. We take risks. We remain agile. We aren’t afraid to fail, because failure brings learning, and learning prompts change.
  • Bring People Together: We value human connection and strive to strengthen it and inspire it through people and technology. We nurture a collaborative culture driven by a strong sense of community. We communicate openly with love and respect.
  • Serve with Kindness: We are present. We actively listen. We genuinely care. We embrace our best, most authentic selves, and we help others do the same by providing a sense of purpose. And we do it with joy. We strive daily to be the good—together.

Joining Besa means embracing these core values, contributing to a mission-driven environment, and being part of a team that seeks to make a positive impact on the world, one connection at a time.

What We Offer
Joining Besa comes with a range of benefits aimed at supporting your well-being, professional growth, and alignment with our mission:

  • Energetic and collaborative team environment passionately dedicated to our mission of doing good.
  • Flexible hybrid work environment that values work-life balance.
  • Award-winning entrepreneurial nonprofit making a positive impact.
  • Headquarters located in Columbus, Ohio’s Brewery District, within a collaborative and inspiring workspace.
  • Unlimited PTO policy and an additional 10 paid holidays.
  • Competitive health and dental benefits, along with retirement and short-term and long-term disability benefits.
  • Participate in volunteering activities, team retreats, and immerse yourself in a vibrant company culture.

Besa is an Equal Opportunity Employer, committed to providing equal opportunities to all candidates regardless of race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, ensuring a fair and inclusive workplace. While this job description is designed to represent the job requirements, additional duties, responsibilities, and activities may be assigned or changed at any time with or without notice. Candidates must be eligible to work in the United States without sponsorship and will undergo a criminal background check prior to hire.