Business Case Study

Since implementing Besa, The Ohio State University Wexner Medical Center has experienced a transformation in its approach to community engagement and volunteerism among its 18,000 employees.


Columbus, Ohio


Academic Medical Center




The Ohio State University Wexner Medical Center has supported community engagement and volunteerism for many years but lacked a centralized platform and clear direction for promoting, tracking and reporting employee volunteerism and community impact.

  • Tracking volunteer hours: The existing system was clunky and relied on self-reporting, leading to missed community impact and inaccurate data .
  • Community engagement reporting: Reporting community volunteer hours was difficult due to the lack of a centralized system.
  • Connecting staff with volunteer opportunities: There was no easy way for staff to find and sign up for volunteer experiences aligned with their interests and the organization’s mission.
  • Team building and staff morale: Volunteer opportunities primarily happened at the individual level, limiting team-building experiences.

The Solution

Besa’s robust volunteer program has revolutionized the way Ohio State University Wexner Medical Center engages with its community through volunteerism and service projects. With the help of Besa, the medical center can effortlessly coordinate, participate in, and monitor volunteer experiences, ensuring a seamless and impactful community engagement process

  • Streamlined volunteer opportunities: Staff can easily find and sign up for volunteer experiences that align with their interests and the organization’s mission.
  • Improved tracking: Besa’s platform provides a system for tracking volunteer hours and reporting on community impact.
  • Team-building opportunities: Besa facilitates volunteer experiences for teams, fostering camaraderie and a sense of purpose.
  • Family engagement: The volunteer program encourages staff to involve their families in volunteer experiences.


The partnership between OSU Wexner Medical Center and Besa has resulted in positive outcomes for the organization, its employees and the community:

  • Increased volunteer participation: In the first two years, more than 1,600 volunteers have participated in 350 volunteer experiences.
  • Improved data accuracy: Besa’s platform ensures accurate reporting of volunteer hours and community impact.
  • Enhanced community impact: OSU Wexner Medical Center has made more than $350,000 in community impact and connected employees to over 100 local nonprofits in the first two years.  
  • Improved employee morale: Staff members report feeling more fulfilled and connected to their community through volunteer experiences.
  • Streamlined operations: Besa has simplified the process of managing volunteerism, saving time and resources.
  • Leadership support: The success of Besa has attracted the attention of senior leadership, leading to expansion of the partnership to amplify volunteerism.
The benefits of the team volunteer experiences are many: comradery and team building among the staff, visibility in the community, helping fulfill our corporate mission for community engagement, and staff satisfaction with the experience often results in repeat service by the group. Many of our staff comment that they are proud of our organization’s commitment to the community and partnership with Besa to meet the volunteer needs of the local nonprofits.
Stephanie Neff
Former Director of Volunteer Services