Position Title: Volunteer Coordinator, Business Partnerships
Work Location: Hybrid
Employment/FLSA Status: Full-Time/Exempt
Reports To: Manager, Business Partnerships
Salary Range: $45,000-$50,000/year + bonus opportunity
About Besa
Besa is on a mission to transform the volunteer experience by bringing the community together in meaningful, impactful ways. Besa is an Albanian term that means “to keep the promise,” and more than a decade into its work, Besa is keeping its promise to Central Ohio. Since launching in 2012, our agency has rallied 98,000 volunteers, giving 235,000 hours through 15,000 service projects, and it has facilitated $110M in community impact. This mission extends beyond numbers; it’s about strengthening the very fabric of our community. By connecting individuals with opportunities to give back, Besa fosters a sense of unity, compassion, and shared responsibility. Through these collective efforts, we address immediate needs, build lasting relationships, and contribute to the overall well-being and resilience of our community.
About the Role
At Besa, we believe that the volunteer experience has the power to strengthen companies, communities, and individuals alike. As the Volunteer Experience Coordinator, you’ll play a key role in bringing that to life by helping our business partners grow their volunteer programs in meaningful, lasting ways. Through relationship-building, thoughtful coordination, and hands-on support, you’ll curate volunteer opportunities that connect business partners and their employees to causes that matter — strengthening their teams while driving real impact in the community. This role is ideal for someone who loves building connections, thrives on organization and creativity, and believes in the power of service to spark positive change.
Key Responsibilities
In this role, you’ll bring Besa’s mission to life by building strong partnerships, curating impactful volunteer experiences, and supporting the operations that drive lasting community change.
Partnership Engagement
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- Build and nurture relationships with business partners and their employees, serving as a trusted connector between their teams and impactful volunteer opportunities in the community with nonprofits.
- Provide thoughtful, high-touch service through clear, timely communication with business leaders and associates.
- Collaborate closely with the Program team to strengthen Besa’s volunteer programming, using insights from partner feedback and engagement trends to deepen impact.
Volunteer Experience Coordination
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- Curate and coordinate meaningful volunteer experiences that align with partner goals and employee passions, including team projects and employee resource group (ERG) initiatives.
- Manage volunteer opportunities on the Besa platform, ensuring a seamless experience from project posting through participant engagement.
- Lead volunteer experiences when needed, including event-day logistics and supply coordination, to ensure an exceptional experience for all participants.
- Support organizational initiatives such as supply drives, annual fundraisers, and WISH holiday drive.
Program Operations
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- Capture and celebrate volunteer stories by uploading photos and narratives that highlight community impact and support marketing and reporting efforts.
- Track volunteer engagement and program outcomes, ensuring accurate and timely data for partner reporting and internal evaluation.
- Partner with the Business Partnerships Manager to implement strategies that strengthen partner engagement and overall program success.
- Undertake additional duties as assigned, contributing flexibly to the dynamic needs of the organization and furthering the overall mission of Besa.
Our Ideal Candidate
- 2+ years of experience in project management, event planning, or program coordination, with strong organizational and time management skills.
- Strong and engaging communicator, both written and verbal, with the ability to build and nurture relationships across volunteers, business partners, and nonprofits.
- Comfortable working independently and collaboratively in virtual, in-person, and hybrid environments.
- Familiarity with the Columbus nonprofit landscape is a plus, along with experience in corporate settings.
- Proficient in technology platforms including Monday.com, Google Suite, and Microsoft Office.
- Knowledge of EOS Traction is preferred.
- Ability to occasionally work nights and weekends.
- Commitment to Besa’s mission and a passion for creating positive change.
Position Details
To succeed in this role, the individual must effectively perform each essential duty. The physical demands and work environment outlined below are representative of those encountered while fulfilling the essential functions of this position. Reasonable accommodations can be arranged for individuals with disabilities.
- Regularly use a computer and engage with co-workers in both office and virtual environments.
- Frequently stand or sit to complete work, with occasional lifting and movement of up to 40 pounds.
- Reliable transportation is required due to occasional local travel, including a valid Ohio Driver’s license.
- Responsible for providing a phone and ensuring an adequate workspace for completing all work.
Why Besa
At Besa, our unwavering commitment to our mission is the heartbeat of our organization. We hold these core values close to our hearts, and we seek team members who share in this ethos:
- Lead with Heart: We approach every situation with empathy, open hearts and open minds. We support our teammates internally as passionately as we support others externally. We empower each other to do good work and enthusiastically roll up our sleeves to dive in at any level needed.
- Be Fearless: We think forward, welcome ideas, and remain solutions-focused. Driven by curiosity and independent thinking, we take risks and stay agile. Accountability is key in our pursuit to innovate without fear of failure, as every setback teaches us something valuable, prompting necessary changes and growth.
- Bring People Together: We value human connection and strive to strengthen and inspire it through people and technology. Our collaborative culture is driven by a strong sense of community, fostering open communication with love and respect. We believe in the power of working together to achieve the greater good.
- Serve with Kindness: We are present, actively listening, and genuinely caring in every interaction. By embracing our best, most authentic selves and providing a sense of purpose, we foster a positive environment. We do this with joy, striving daily to be the good—together, and inspiring others to join us in our mission.
Joining Besa means embracing these core values, contributing to a mission-driven environment, and being part of a team that seeks to make a positive impact on the world, one connection at a time.
What We Offer
Joining Besa comes with a range of benefits aimed at supporting your well-being, professional growth, and alignment with our mission:
- Energetic and collaborative team environment passionately dedicated to our mission of doing good.
- Flexible hybrid work environment that values work-life balance.
- Award-winning entrepreneurial nonprofit making a positive impact.
- Headquarters located in Columbus, Ohio’s Brewery District, within a collaborative and inspiring workspace.
- Generous PTO policy and an additional 10 paid holidays.
- Competitive health and dental benefits, retirement and short-term and long-term disability benefits.
- Participate in volunteering activities, team retreats, and immerse yourself in a vibrant company culture.
Besa is an Equal Opportunity Employer, committed to providing equal opportunities to all candidates regardless of race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, ensuring a fair and inclusive workplace. While this job description is designed to represent the job requirements, additional duties, responsibilities, and activities may be assigned or changed at any time with or without notice. Candidates must be eligible to work in the United States without sponsorship and will undergo a criminal background check prior to hire.